Shipping policy

SHIPPING POLICY

Last Updated: [5/31/2026]

Thank you for shopping with Galaxy Aura.

ORDER PROCESSING

All orders are processed within 1–3 business days after payment is received.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, processing times may be slightly extended.

SHIPPING TIMES

Estimated delivery times:

United States: 6–9 business days

Canada: 7–12 business days

Europe: 7–14 business days

Australia & New Zealand: 7–14 business days

Rest of World: 7–18 business days

Please note that these are estimated delivery times and are not guaranteed.

TRACKING INFORMATION

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Tracking updates may take 24–72 hours to appear after shipment.

DELAYS

While we strive to deliver all orders on time, delays may occur due to:

• Customs inspections
• Weather conditions
• Carrier delays
• Peak holiday seasons
• Circumstances beyond our control

Galaxy Aura is not responsible for delays caused by shipping carriers, customs authorities, or unforeseen events.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided, we may not be able to issue a refund or replacement once the order has been shipped.

LOST OR DAMAGED PACKAGES

If your package arrives damaged or appears to be lost in transit, please contact us at:

We will work with the carrier to help resolve the issue as quickly as possible.

If you have any questions regarding shipping, please contact:

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