Refund policy

RETURN & REFUND POLICY

Last updated: [05/31/2026]

We offer a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in its original condition, and in its original packaging. Proof of purchase is required.

To request a return, please contact us at chrisballestero17@yahoo.com within 15 days of delivery.

Once your return request is approved, we will provide instructions on how and where to send your item. Returns sent without prior authorization will not be accepted.

Return shipping costs are the responsibility of the customer unless the item arrives damaged, defective, or incorrect.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at chrisballestero17@yahoo.com and include photos of the issue.

If approved, we will provide a replacement or full refund at no additional cost.

NON-RETURNABLE ITEMS

The following items cannot be returned:

• Gift cards
• Personalized or custom-made products
• Items returned used, damaged, or without original packaging
• Final sale or clearance items (where permitted by law)

EXCHANGES

We do not offer direct exchanges. If you would like a different item, please return the original item (if eligible) and place a new order.

EUROPEAN UNION CUSTOMERS

If your order is delivered to a country within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, for any reason and without justification.

The item must be unused, in its original condition, and in its original packaging, together with proof of purchase.

REFUNDS

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, refunds will be issued to the original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at chrisballestero17@yahoo.com.

CONTACT

For all return and refund inquiries, please contact:

Email: chrisballestero17@yahoo.com
Return Address: [INSERT RETURN ADDRESS]